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Help Centre

Frequently Asked Questions

1. Choosing the correct product

Some items come in different sizes or other variables. Please ensure you select the correct one before checking out.

2. What methods of payment do you accept?

We securely accept payment via PayPal as well as all major credit cards.

3. What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

4. How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Reach out to us here and we can process this for you. 

1. Where does escape: living  ship to?

We have 3 day shipping (for unframed art prints) within Singapore and also offer worldwide shipping.

2. Can I ship products to an address that is different to my billing address?

Yes, definitely.  During the checkout process you are able to enter any shipping address and specify a different billing address.

3. How much is shipping?

It is $5 for orders within Singapore, FREE is order is above $100. For international orders, cost will be calculated upon checkout.

4. When will I receive my order?

We require approximately 1 week to fulfill your order before dispatching it.  You can expect to receive your shipment within 1 week for Singapore clients.

Please choose carefully, as unfortunately due to the fragile and custom made nature of our product, we don't offer refunds for change of mind or wrong decisions.

We will authorise a refund or online store credit if we are unable to replace or fix faulty products. 

escape: living  takes special care in packaging of all artworks in order to ensure a safe transit from us to you, however in the unfortunate circumstances where an item arrives faulty or broken please notify us immediately and once reviewed (we will require photos of packaging and product) we will help in arranging a replacement or repair for you.

Please email relevant photo(s) through to info@escapeliving.co immediately after receiving any damaged or incorrect artworks so we have the issue resolved for you.

Wall Prints

escape: living's wall prints are printed on Matte Fine Art Paper.

Unframed prints mean you will receive your selected wall print print without any frames.

If you would like to have your wall print framed yourself, we can refer you to a local framer.

escape: living can print our artwork in almost any size you require. If you don't see the size you need, just email us at info@escapeliving.co.

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Size Guide
Our prints are available in the following sizes: 29.7 x 42cm, 50 x 70cm, 60 x 90cm and 70 x 100cm. If you need a different size, please send us an email at info@escapeliving.co.

To know more about choosing the right size print, read our guide.